Ask Karen

This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue. (scott@pineconeresearch.co.uk)

Upon occasion, I receive the error message “Error processing request - The server was unable to locate your Personal Identification Number (PIN)” What does this mean?

The “Error processing request - The server was unable to locate your Personal Identification Number (PIN).” message indicates that the survey has already been completed and no further attempts are needed. If you feel you have received this message in error, let us know and we’ll be happy to verify the status of the interview.

What do I do if the survey won’t allow me to advance to the next question?

This problem generally stems from a missing answer. Check to make sure that you have entered a response for every variety or statement appearing on screen. If the problem continues, contact us by e-mail or phone so we can troubleshoot the problem.

What should I do if the error message "Interview is no longer active" appears on screen during my survey?

The "Interview is no longer active" message error typically indicates a technical problem with one of our servers. Should this occur as you are submitting your survey, let us know and we’ll be happy to verify the status of the interview; otherwise, simply try again in a few hours.

If you have any more questions, please e-mail me at scott@pineconeresearch.co.uk

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